PRIVACY
This page describes the policy of Viggo Retail SRL and its partners (Viggo Uomo SRL, Viggo Men SRL, Viggo Fashion International SRL) regarding personal data.
1. What information do we collect and by what means?
Personal data are personal information such as name, surname, e-mail, telephone, address , date of birth, image, clothing measurements , signature , personal numerical code , bank details, etc.
The FitAp application collects personal information such as name, surname, height, weight, age, photos with the face covered.
Customers /users can provide this personal data to Viggo through the communication made on the occasion of purchases /returns or the events they participate in, by creating an online account on the website, by subscribing to the newsletter, by submitting an application , through a message sent to the Viggo team, through the "Contact" page of the website or via facebook.com/viggotailoring and instagram.com/viggotailoring.
Users/customers are responsible for providing complete, accurate, updated data that does not harm the interests of third parties . The mandatory or optional nature will be mentioned on a case-by-case basis, without forcing users /customers to communicate their personal data to Viggo .
At the same time , Viggo can collect data that is processed automatically , by using our services, for example technical data such as the IP address or data obtained through cookies (more details in the Cookies policy) .
2. The legal basis for processing
By placing an online order, contacting us in order to request information or purchase products sold on the viggo-tailoring.com website, we may request your personal data, processing them for contractual and legal purposes.
According to the GDPR, starting from May 25, 2018, your consent is not required in the situation where the processing is necessary for the fulfillment of a legal obligation or in the legitimate interest.
3. Purpose of data processing operations and consent
The purpose of data collection by Viggo consists of :
- informing clients about the status of their account, including validating, shipping and invoicing orders, solving cancellations or problems of any nature related to an order , the goods and or services purchased ;
-
managing the relationship with clients ( clothing advice , product reservation , etc.);
-
sending newsletters and /or periodic notifications by SMS or e-mail ;
-
market research , tracking and monitoring sales and customer behavior ;
-
ensuring a better browsing experience ;
-
analysis of candidacy for available positions.
When you provide us with personal information to complete an order on the site or to return a purchase, you consent to us collecting and processing the data and using it only for that reason. If you do not fill in the required fields, we will not be able to respond to your requests.
If we ask for your personal information for a secondary reason, such as marketing campaigns or market research , we will directly ask for your express consent or give you the opportunity to refuse.
Withdrawal of consent
If you change your mind, you can always withdraw your consent to the continued collection, use or transfer of your information to third parties by contacting us at info@viggo-tailoring.com .
4. Who has access to your information
The data collected are intended for the teams responsible for managing the relationship with clients and marketing activities , as well as for the authorized personnel in the stores. In order to ensure a standard level of services throughout the network , personal data may be communicated to Viggo franchise partners , respecting an adequate level of protection according to Regulation (EU) 2016/679 .
Viggo will transmit your personal data to a third party only in the following situations :
- when you have given your consent in advance
- if in order to be able to provide the requested product/service, it must communicate this information to a third party for example for order storage on the online platform, for courier services (DHL, Sameday, TNT, UPS, FAN courier, Urgent Cargus, DPD, Nemo Express), for hosting services, for IT services, for ERP solutions, for online payment solutions ( mobilPay) or in installments.
- to propose offers tailored to your interests through advertising providers and agencies , with your consent.
- at the request of authorized judicial and administrative authorities
In general, the third party providers we work with will collect and use your information only to the extent necessary to enable them to perform the services they provide . Named service providers, such as payment transaction processors, have their own privacy policies regarding the information we must provide for purchase transactions. Thus, we recommend that you read their privacy policies to understand how your personal data will be handled by these providers.
The information related to your bank details is not stored by Viggo, but is processed directly by the Mobilpay payment processor , applying maximum security rules .
5. How can your personal data be deleted or modified?
Your personal data is kept for 10 years from the last contact with our company or until you express your wish to be deleted from the Viggo database, in to the extent that there is no legal basis for further archiving .
If you wish to access, correct, amend or delete the personal information we have about you, please send a message to info@viggo-tailoring.com .
At any time you can exercise the rights conferred by regulation (EU) 2016/679, including the right to be forgotten, the right to data portability and the right to restrict processing .
6. How do we ensure the protection of your personal data?
Viggo has made every effort to implement technical and organizational measures to maintain the confidentiality and security of personal data . Their purpose is to prevent the risk of personal data being accessed, destroyed or stolen by unauthorized third parties .
When you enter your password, it will ask you to make sure that your browser indicates (usually by means of a lock or other icon) that you are on a secure connection and that you are connected to an address from Viggo too.
7. Your Data Use Rights
7.1 The right to access your personal data
7.2 The right to be informed about how your personal data is used
7.3 The right to request the modification or deletion of your personal data
7.4 The right to access your personal data
8. Changes to the privacy policy
We reserve the right to make changes to this policy and recommend that you review it constantly . Changes will be announced on this page and will enter into force immediately after publication on the website.
The privacy policy applies to all information that you transmit or that we collect based on your navigation on the viggo-tailoring.com website , respectively through the Social Media pages.