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TERMS & CONDITIONS

Browsing the website www.viggo-tailoring.com followed by the Order is equivalent to reading, understanding and accepting the terms below by any Customer.

The seller reserves the right to change and update at any time the content of this website, as well as the Terms and conditions of use, without any prior notification.

1. Definitions

User - any person who visits the site.

Client - the natural person / legal entity placing an Order.

Products and services - any product or service mentioned in the Order, to be provided by the Seller to the Customer.

Command - an electronic document that intervenes as a form of communication between the Seller and the Client through which the Client expresses his intention to purchase certain Products and Services and to pay for them.

Seller - the company SC VIGGO RETAIL SRL having the following identification data: Unique Registration Code RO35097861, registered at the Trade Registry with no. J40/12248/2015, with share capital in the amount of 500 lei and with headquarters in Bucharest, Lascar Catargiu avenue no. 2, sector 1.

Contract - an order confirmed by the Seller, whereby the Seller agrees to sell and deliver the products and services and the Customer agrees to purchase, receive and pay for these products and services.

Courier - any person under public or private law that provides courier services.

2. Limit access to the site

The users of the site have the obligation to maintain a civilized language, and the content of the messages sent by the user through comments or other means must not be illegal, obscene, threatening, defamatory, do not in any way disturb the private life of other people, do not violate the rights of intellectual property, does not contain viruses, does not serve promotional campaigns that are not related to SC VIGGO RETAIL SRL, are not mass e-mails or any other form of spam. Persons who will use a false e-mail address or send electronic messages or any other communications in the name of another natural or legal person or in the name of any other entity will be reported to the competent bodies. SC VIGGO RETAIL SRL does not assume responsibility and will not be liable for any kind of compensation for any kind of damage caused by such communications.

In the case of sending or displaying materials/documents involving texts, replies, reviews, etc., formulated by Users, it is considered that the respective User guarantees their originality and grants the Seller the non-exclusive, unlimited, free, irrevocable and retransmissible right to use, reproduce, modify , adapt, publish, translate, create derivative works, as well as the right to distribute, to present these contents anywhere in the world, by any means. The user guarantees that he has all the rights to the content that he displays or transmits on the site, by any means, so that, by using this content, he does not cause damage to any third-party physical or legal entity.

3. Registration of Users

To create an account on the website www.viggo-tailoring.com, the User is obliged to use a valid e-mail address. SC VIGGO RETAIL SRL can refuse the registration request in situations where it finds that it has used information inconsistent with reality or uses the services in a way inconsistent with normal usage.

4. The price

The final price paid by the Customer consists of the product price + related shipping and/or collection expenses. Delivery prices are detailed on the website.

All prices related to products and services sold through the website www.viggo-tailoring.com are expressed in Lei and include VAT

The products in the "Outlet" category have sales prices reduced in percentage compared to the initially displayed price. The price of products from the "Outlet" category is valid exclusively for orders placed in the viggo-tailoring.com online store. The sale period of these products is extended until the available stocks are exhausted. We reserve the right to change the discount percentage or the sale period, within the limits of legal regulations.

5. Order

SC VIGGO RETAIL SRL cannot be held responsible for erroneously entered information, which may result in delivery delays. In this context, all transport charges incurred in order to resend the Order will be borne by the Customer.

By completing the Order, the Customer guarantees that all the data provided are real and correct, otherwise they could bear the consequences of these errors (Order delayed, wrongly sent, etc.).

By completing the Order, the Customer agrees that a SC VIGGO RETAIL SRL representative will contact him by any available means agreed by the Parties (e-mail/telephone) for personal confirmation of the Order.

After placing the order, an e-mail will be sent to the Customer. This email is only a confirmation of receipt of your order request. Your contract to purchase these products is not fully completed until we send you an email notifying you that the products have been shipped.

SC VIGGO RETAIL SRL can refuse an Order following a prior notification addressed to the Customer, without any obligations between the parties and without a party being able to claim damages, for the following situations:

  • failure / invalidation of the online transaction;
  • non-acceptance by the issuing bank of the Client's card / of the transaction;
  • incomplete or incorrect Customer data;
  • the Client's activity may cause damage to the website www.viggo-tailoring.com/partnerilor;
  • consecutive failed deliveries;
  • other objective reasons: if the Client does not guarantee that the payment method is valid and that it is not obtained through a fraudulent method or there are suspicions regarding the payment method.

Even if it has taken all measures to ensure that the information presented on this website is accurate and correct, SC VIGGO RETAIL SRL cannot be held responsible for inaccuracies that may appear when the Customer completes the forms on the website to complete the Order. Users are responsible for evaluating the accuracy, completeness and usefulness of the information provided in the forms available on this site.

In certain situations and for justified reasons, SC VIGGO RETAIL SRL reserves the right to change the quantity of Goods and/or Services in the Order. In these situations, SC VIGGO RETAIL SRL will notify the Customer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.

The contract is considered concluded between the Customer and SC VIGGO RETAIL SRL at the moment the Customer receives from SC VIGGO RETAIL SRL via e-mail and/or SMS the notification of dispatch of the Order.

If a product and/or Service ordered by the Customer cannot be delivered by the Seller, we undertake to inform the Customer of this fact and to return to the Customer's account the counter value of the Product and/or Service, within a maximum of 14 calendar days from the date on which the Seller became aware of this fact or from the date on which the Client expressly expressed his intention to terminate the Contract.

6. Methods of payment and invoicing

The payment methods, prices and payment term are specified in the Order. The Seller will issue an invoice to the Customer for the Products and Services delivered, the Customer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

7. Warranties

For the products purchased from the online store www.viggo-tailoring.com, a warranty is provided in accordance with the Warranty Certificate related to each product. The legal entity providing the guarantee is the one mentioned on the product's guarantee certificate.

The place of presentation to be able to benefit from the warranty is the one specified on the Warranty Certificate. Unless otherwise specified, the cost of transport is borne by the Customer.

Causes of loss of warranty:

  • breakdowns or mechanical damage; excessive exposure to solar radiation; missing or changing the device series; product changes;
  • the failure produced as a result of non-compliance with the instructions for use, transport, handling and installation provided in the user manual;
  • mechanical damage caused by hitting the device or damage to the marking with the model and series of the device;
  • flooding, burning, exposure to the sun, electrical discharges, improper modifications or installations, unauthorized interventions;
  • destruction of internal circuits due to shocks.

The seller does not offer guarantees to customers:

  • if the purchased product does not meet the requirements or expectations of the Customers;
  • after the expiration of the period for which the Seller offers a product guarantee;
  • in case the replacement of non-compliant products or components is impossible to ensure, including as a result of the lack of equipment or related technology.

All other provisions included in the legislation in force, regarding the guarantee of the products sold, are valid. Clients' rights are those stipulated in the legislation in the field. The warranty does not extend to any damage caused by the use of the product.

8. Delivery

The estimated delivery date may vary depending on the product and is displayed on the website.

For Customers from abroad, the final price of the Order will be communicated by e-mail or by phone, and the delivery will be made after the explicit acceptance of this price.

If the products are unavailable (including if the price or some characteristics of the products have undergone changes after the confirmation of the Order), SC VIGGO RETAIL SRL will inform the Customer about the unavailability, and the amounts he paid will be reimbursed in term of 14 calendar days. The customer can confirm the changes made regarding the price or the characteristics of the products, thus modifying the initial Order, and SC VIGGO RETAIL SRL will deliver the products according to the Order thus modified.

At the request of SC VIGGO RETAIL SRL or the Courier, the Customer will provide proof of his identity, if necessary through one or more documents issued by official authorities, and will communicate the Order number assigned by the Seller.

If the Customer is unable to receive the Order in person, the Order will be left at the specified address only to a person over the age of 18 and only if the Order number is communicated to the Courier.

No order delivery request will be honored if the Customer does not meet the above conditions.

The customer undertakes to be present at the indicated delivery address, in the selected time interval, otherwise he will bear the transport fee related to a possible new delivery. The time interval can be changed, after selection, only with the Courier's consent.

The delivery is considered to be completed by SC VIGGO RETAIL SRL, at the time of delivery of the products ordered to the Customer at the address selected by him at the time of placing the Order.

The customer undertakes to sign the delivery slip (AWB) presented by the Courier or the Romanian Post upon delivery of the ordered products, to which is attached the fiscal slip containing all the information about the delivered products (product name, quantity, price). Also, the Customer will check if the products are damaged or if there are any shortages, and any problems will be holographically mentioned on the delivery note, so that they can be taken into account.

By signing the delivery note, the Customer acknowledges receipt of the Ordered products in good condition and in full.

9. Return Policy. Return conditions

The customer undertakes to notify SC VIGGO RETAIL SRL of his intention to return the purchased products, within a maximum of 14 calendar days from receiving the products. Otherwise, SC VIGGO RETAIL SRL can refuse the parcel.

To make a return, the customer will complete the online Return Form and follow the procedure described in the Returns and Exchanges page.

    The transport costs of the returned package(s) are not the responsibility of SC VIGGO RETAIL SRL.

    In any situation of returning the products, they must be in the same condition in which they were sent to the Customer, in the original packaging, with the labels intact and together with all the documents that accompanied it (invoice, warranty certificate, etc.). The returned products must be in the same condition as when received: without defects (with the exception of hidden defects and with the exception of defects already reported by the Customer in correspondence with the Seller).

    In accordance with the law in force, the Seller reserves the right not to accept the return of products which, by their nature, cannot be returned or which can degrade (perishable) or damage quickly, such as underwear products, swimwear , unsealed stockings and cosmetic products, food products. Products that constitute a set must be returned as a set.

    If an order for which a gift product was offered is returned in full, the customer is obliged to return the gift product in its original, undamaged and unsealed condition.

    Returns are not accepted if the products meet at least one of the conditions below:

    • unauthorized interventions were carried out on the product;
    • have traces of wear or excessive use;
    • scratches, chips, shocks or mechanical/electrical shocks;
    • they do not have all the accessories received in the package;
    • the product was part of a special order, the special order is that which is not part of the Supplier's usual stock but which can be delivered based on a firm order and payment of an advance;

    The seller reserves the right to refuse to accept the return in case of abuse (repeated returns).

    In the event that the purchased product is non-functional or has manufacturing defects, it will be replaced with a functional product, provided that the Seller is notified in writing within 24 hours of receiving the product.

    10. Right of Withdrawal

    In accordance with Emergency Ordinance No. 34/2014 regarding the rights of consumers in contracts concluded with professionals, as well as for the modification and completion of some normative acts, the Client has the following rights and obligations regarding the withdrawal from the contract concluded at a distance:

    The customer has the right, before the expiration of the withdrawal period, to withdraw from the contract, without having to justify the withdrawal decision and without incurring other costs than those stipulated in art. 13 paragraph (3) and art. 14 of GEO No. 34/2014, within 14 calendar days starting from the day on which you take physical possession of the product. Return costs are borne by the Customer.

    The customer undertakes to return only those products that are in the same condition in which they were delivered (in the original packaging with all accessories, with the labels intact and the documents that accompanied it). Products that show physical changes, bumps, chips, scratches, shocks, traces of excessive use and/or unauthorized interventions, etc., are not accepted for return.

    The Seller will reimburse the Customer the counter value of the product within a maximum of 14 calendar days from the date of the information provided by the Customer to the Seller regarding the decision to withdraw from the contract.

    The seller will be able to postpone the reimbursement of the product's counter value until receiving the sold product or until receiving a proof according to which it has been shipped.

    According to the law, the following are exempted from the right of withdrawal from the Contract:

    • service contracts, after the full performance of the services, if the execution has begun with the prior express consent of the Customer and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal after the full execution of the Contract by the Seller;
    • the provision of goods and/or services whose price depends on fluctuations on the financial market that the Seller cannot control and that may occur during the withdrawal period;
    • the supply of Goods made according to the specifications presented by the Buyer or clearly customized;
    • providing products that are likely to deteriorate or expire quickly;
    • the supply of sealed goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;
    • supply of goods which are, after delivery, according to their nature, inseparably mixed with other elements;
    • the supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the Contract, whose delivery cannot be made before 30 (thirty) days and whose real value depends on market fluctuations that the Seller cannot control;
    • contracts in which the Customer has specifically requested the Seller to move to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or provides Goods other than the spare parts indispensable for the execution of maintenance or repair work, the right of withdrawal applies to those additional Services or Goods ;
    • providing sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
    • the supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;
    • the provision of digital content that is not delivered on a physical medium, if the provision has begun with the express prior consent of the Client and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal. These limitations apply according to GEO 34/2014 art. 16.

    If the Customer requests withdrawal from the Contract within the legal term of withdrawal from the contract, if the Order is paid, the Seller undertakes to return the amount within 10 days from the date of notification by the Customer regarding his decision to withdraw from the Contract. The amount will be returned as follows:

    • for Orders paid by online card -> by refund to the account from which the payment was made;
    • for Orders paid with OP/refund/iTransfer/ Bank Card-> by bank transfer;
    • for Orders paid by consumer credit -> cancellation/recalculation of installment contract.
    • The customer will inform SC VIGGO RETAIL SRL regarding his intention to withdraw from the contract by completing the return form produced from the customer's account.

    11. Suppliers

    The suppliers guarantee the ownership of all copyrights and broadcasting rights on the territory of Romania, the quality of the products, the authenticity of the brands. The seller has the legal consent of his suppliers to publish on the website information about products, passages from books and music/film trailers and the rules of the games he sells, etc.

    12. Force majeure

    None of the contractual parties can be held responsible for non-execution (total/partial) or delayed execution of its obligations, if they were caused by force majeure. The parties will immediately notify the case of force majeure and will take all necessary measures to limit the consequences of the event.

    If the force majeure event does not cease within 15 days, the parties have the right to unilaterally terminate the contract without claiming damages.

    Force majeure will be proven according to the law.

    13. Conflict resolution. applicable law

    The contract will be governed and interpreted in accordance with Romanian law. Any conflict arising between SC VIGGO RETAIL SRL and Customers will be resolved amicably. If this is not possible, the first solution is mediation, in accordance with the law, and if this fails, the competent Romanian courts at the Client's domicile are appealed.

    14. Fraud

    The creation of multiple accounts using such automatically generated addresses that expire after a predefined period, in order to benefit from promotions or offers, or any fraudulent behavior to the extent of affecting the smooth running of the campaigns, is prohibited and will be considered an attempted fraud . The owner of the website www.viggo-tailoring.com reserves the right to suspend the accounts created in this way and to withdraw the benefits related to ongoing promotions or offers, to cancel the account without notice, notification, other formalities or compensation.

    Any attempted fraud or any fraud (such as, but not limited to: accessing the data of SC VIGGO RETAIL SRL Customers, altering the content of the website, trying to affect the performance of SC VIGGO RETAIL SRL servers, diverting the content of deliveries to third parties, etc.) will be punished according to the criminal law.

    15. Intellectual property rights

    The content of the website www.viggo-tailoring.com: images, texts, web graphic elements, scripts, software, design rights, model rights, patents, trademarks, is the full property of SC VIGGO RETAIL SRL and its suppliers and it is protected by the Law on copyright and related rights and by the laws on intellectual and industrial property. The use without the consent of SC VIGGO RETAIL SRL of any of the elements listed above is punishable according to the legislation in force.

    16. Limitation of liability

    SC VIGGO RETAIL SRL does not guarantee that the website, the servers on which it is hosted, or the e-mails sent from the seller are free of viruses or other potentially harmful computer components, that they do not contain errors, omissions, defects, delays or interruptions in operation or transmission, line drops or any other similar factors. The user uses the site at his own risk, being free from any liability for any direct or indirect damages caused by using or accessing/visiting the site or as a result of using the information on the site. The seller is not responsible for errors or omissions that may occur in the drafting or presentation of materials on the website.

    SC VIGGO RETAIL SRL does not assume responsibility for the product descriptions presented on the website www.viggo-tailoring.com, these being made available to the Seller by the suppliers.

    The information included on the site is informative and is made available in good faith, from sources that the Seller considers reliable. If any of the published articles or any other information falls under the scope of the Law on copyright and related rights, the User is asked to bring this fact to the attention of the Seller, so that the necessary legal measures can be taken.

    The Seller reserves the right to cancel Orders for Products and Services that are displayed on the website as a result of technical errors, or that, due to technical errors, show obviously erroneous/derisive prices for products (prices that it can consider to be erroneous / make fun of any buyer with an average level of preparation).

    The seller, as the organizer of the promotional campaigns, does not assume the reduction of the value of the products from the value to be reimbursed, in the case of the return according to the law, of a product participating in the respective campaign.

    Any links to other sites are offered only for the purpose of increased accessibility of information, and the Seller does not assume any responsibility or liability for the content of these sites, for the products or services promoted or sold through these sites.

    17. Final Provisions

    If any of the above clauses is found to be null or invalid, this fact will not affect the validity of the other clauses.